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I have been a mostly satisfied Comcast Business Class customer for many years. But recently, AT&T GigaPower, the company’s superfast, fiber optics internet service came to our neighborhood in Alpharetta. I had the opportunity to try it out and compare it to Comcast Business Class.
To better understand the differences in service, I will also give you a high-level overview of the technologies used by Comcast, AT&T and other Internet Service Providers (ISPs). That’s important because the underlying technology often affects reliability and speed.
The need for speed and reliable service
I work from home and fast, and reliable internet service is crucial for my job. That’s why I switched from Comcast’s residential to the company’s business class service a few years ago.
With most residential service offerings, you share the internet connection with other customers who live in the same apartment complex or street. As a result, you may only get a fraction of the speed your connection supports. With Comcast’s Business Class service, I had a dedicated line that I didn’t have to share with anyone else. Plus, customer care is usually better when you are a business customer.
The Comcast service I had offered a maximum download speed of 100 megabits per second (Mbit/sec) and a maximum upload speed of 20 Mbit/sec.
Despite the relatively fast download and upload speeds Comcast offered, I needed more. The number of devices on my network is continuously growing, thanks to IoT (Internet of Things) devices, such as thermostats, room monitors, light switches, etc. Additionally, I store more and more data in the clo