Troubleshooting Archives | Michael Kummer
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Tag Archives for " Troubleshooting "

Mac not going to sleep? This might fix it!

For the past few months, I have struggled with an issue that would prevent both my iMac and MacBook Pro from going to sleep or activating the screen saver. The fact that the display on neither of my two Macs would turn off after a set time drove me nuts, but the worst thing was […]

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5 Simple steps to fix email problems on your Mac or iPhone

Here are five simple steps you can take if you are unable to send emails, if you are unable to receive emails, or if you are unable to delete emails on your Mac, iPhone, or iPad. Even though I am using macOS and iOS as examples, you can apply most of the solutions I describe in this article […]

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Why Apple shows a strange location for a two-factor login confirmation

If you use Apple’s two-factor authentication (2FA), you may have noticed that macOS and iOS sometimes show you a strange location when signing in using your Apple ID from a new device or browser. In my case, the location alert dialog always shows Wallingford, CT instead of Atlanta, GA. So I did some research to find […]

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‘Empty subject line’ bug in MailButler for Apple Mail

A bug in MailButler, a popular Apple Mail plugin, results in an empty subject line when replying to individual emails. The problem seems to affect only Exchange accounts, and there is currently no fix available. The good news is, there is a workaround. I am a huge fan of MailButler and have been using the […]

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iPhone 7 soft-reset via the Lock + Volume Down buttons

iPhone 7 soft-reset: Hold the LOCK and VOLUME DOWN button until you see the Apple logo. Then release the two buttons and let the iPhone boot up.

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iCloud Photo Library: Do not delete photos from an iPhone to free up space

Be careful when deleting photos or videos on your iPhone, iPad, Mac, or iCloud web app if you use iCloud Photo Library. Doing so may permanently remove the deleted photos from all devices. Plus, it is not even necessary in most cases as both iOS and macOS can automatically manage storage space allocated to photos. […]

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iPhone activation lock fix: Apple ID cannot be used to unlock this iPhone

Yesterday, while restoring an old iPhone 6s Plus, I realized that it was locked to someone else’s Apple ID via the iPhone Activation Lock. In this article, I will explain how to get past the “Apple ID cannot be used to unlock this iPhone” error message. iPhone Activation Lock The iPhone Activation Lock is a feature that’s […]

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Videos imported into Photos app have the wrong date

Apple’s Photo app for Mac has a problem with importing/exporting video files. More specifically, imported videos may have an incorrect date (timestamp) if those videos were previously exported from another Photos library. Instead of showing the date and time the video was recorded, Photos shows the import date/time. As a result, the imported videos are […]

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Troubleshooting Apple TV streaming issues

Streaming movies from iTunes to Apple TV should be a pleasant experience if you have a decent internet connection. But often Apple TV takes forever to load movies from iTunes. When buffering and long load times get in the way, the experience becomes frustrating. Apple TV streaming issues can have various root causes. In this […]

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Apple Magic Trackpad issues in OS X El Capitan

A bug in OS X El Capitan causes issues with Apple’s new Magic Trackpad 2. As a result of these Magic Trackpad issues, OS X intermittently doesn’t register clicks. While I was battling Bluetooth connectivity issues with Apple’s Wireless Keyboard and Magic Trackpad, I thought the problem might be hardware-related. When Apple released the new Magic Keyboard and Magic […]

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Outlook for Mac keeps asking for password of Office 365 account

Many users have reported that Microsoft Outlook for Mac keeps asking for the password of their Office 365 account. Thanks to readers of my blog, we have finally fixed the issue for most users. For others, we have at least a temporary workaround until Microsoft provides a fix. Outlook: Mail could not be received at this time […]

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How to fix – Apple Calendar can’t save event to Exchange

In this post, I’ll explain how to fix the pesky Calendar can’t save event X to Exchange Server issue with Apple’s Calendar in OS X or macOS. The issue occurs when the Mac Calendar won’t sync with Exchange and then refuses to accept the calendar data on the server. Calendar and Exchange Apple’s Calendar (prev. […]

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Mac Bluetooth issues affect keyboard and trackpad

Many users have reported Mac Bluetooth issues that cause connected devices to behave erratically. These problems resulted in my Wireless Keyboard, Magic Trackpad and Mouse not working correctly (i.e., erratic cursor movement) and disconnecting frequently. In this post, I describe the steps I took to troubleshoot the Bluetooth issues I have had on my Retina 5K iMac running macOS. […]

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iCloud Photo Library synchronization performance

Up until macOS 10.12 Sierra iCloud Photo Library poorly managed available resources while synchronizing its database. More specifically, the Photos app would consume all available bandwidth, rendering your internet connection unusable. The result is a terrible synchronization performance. Apple has considerably improved its iCloud Photo Library since it became available as part of OS X 10.10 […]

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How to fix: Unable to empty the trash on a Mac

If you are unable to empty the trash on your Mac, no matter what you try, don’t worry, there is an easy and bulletproof solution. Causes of a corrupted trash There are a variety of reasons that could render macOS unable to empty the trash. In my case, I had to forcefully delete Time Machine […]

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