Troubleshooting

Troubleshooting tips and tricks for common (and sometimes rare) issues with Macs and iOS devices.

Why Apple shows a strange location for a two-factor login confirmation

Apple Two-Factor Authentication Shows Strange Location

If you use Apple’s two-factor authentication (2FA), you may have noticed that macOS and iOS sometimes show you a strange location when signing in using your Apple ID from a new device or browser. In my case, the location alert dialog always shows Wallingford, CT instead of Atlanta, GA. So I did some research to find …

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iMac Pro vs. 5K iMac

How to Reinstall macOS Without Losing Data

macOS (previously known as OS X) is an excellent operating system that usually requires few reboots and only rarely needs to be reinstalled. But as with any complex software system, you will occasionally run into an issue that warrants reinstallation. That’s especially true if you installed a beta version of macOS. In this post, I’ll …

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Videos imported into Photos app have the wrong date

Mac Photos App: Imported Videos Have Incorrect Date

Apple’s Photo app for Mac has a problem with importing/exporting video files. More specifically, imported videos may have an incorrect date (timestamp) if those videos were previously exported from another Photos library. Instead of showing the date and time the video was recorded, Photos shows the import date/time. As a result, the imported videos are …

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Mac: Audio Issue With FaceTime Wi-Fi Calling

Since OS X 10.11 El Capitan was released to developers about a year ago, I have had intermittent problems when using my beloved Plantronics headset with FaceTime and other VoIP applications. In this post I’ll talk about a bug that makes FaceTime ignore a selected output device when using Wi-Fi calling. FaceTime Calls On newer …

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Apple Magic Trackpad issues in OS X El Capitan

Apple Magic Trackpad issues in OS X El Capitan

A bug in OS X El Capitan causes issues with Apple’s new Magic Trackpad 2. As a result of these Magic Trackpad issues, OS X intermittently doesn’t register clicks. While I was battling Bluetooth connectivity issues with Apple’s Wireless Keyboard and Magic Trackpad, I thought the problem might be hardware-related. When Apple released the new Magic Keyboard and Magic …

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Outlook for Mac keeps asking for password of Office 365 account

Outlook for Mac Keeps Asking for Password of Office 365 Account

Many users have reported that Microsoft Outlook for Mac keeps asking for the password of their Office 365 account. Thanks to readers of my blog, we have finally fixed the issue for most users. For others, we have at least a temporary workaround until Microsoft provides a fix. Outlook: Mail could not be received at this time …

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Apple Calendar Can’t Save Event to Exchange – Fix

In this post, I’ll explain how to fix the pesky Calendar can’t save event X to Exchange Server issue with Apple’s Calendar in OS X or macOS. The issue occurs when the Mac Calendar won’t sync with Exchange and then refuses to accept the calendar data on the server. Calendar and Exchange Apple’s Calendar (prev. …

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Troubleshooting Apple’s Junk Mail Filter

Spam filters are a necessary evil and it’s annoying when they don’t work as expected. Apple offers junk mail filtering in Apple Mail as well as via iCloud.com. Unfortunately those two filters are not related to each other and thus can cause troubles and frustration. Apple Mail’s Junk Mail Filter Apple Mail has a built-in spam filter …

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Wi-Fi Calling

Can’t turn on AT&T Wi-Fi Calling for Your Account?

AT&T has finally started rolling out its Wi-Fi Calling feature after having received the waiver from the FCC. Unfortunately some users get an error message saying: We can’t turn on Wi-Fi Calling for your account. Think this message is a mistake? Ask the person who can make account changes to call us. The number is …

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Mac Bluetooth issues affect keyboard and trackpad

How To Fix Mac Bluetooth Issues

Many users have reported Mac Bluetooth issues that cause connected devices to behave erratically. These problems resulted in my Wireless Keyboard, Magic Trackpad and Mouse not working correct fly (i.e., erratic cursor movement) and disconnecting frequently.  In this post, I describe the steps I took to troubleshoot the Bluetooth issues I have had on my Retina 5K iMac …

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iCloud Photo Library synchronization performance

iCloud Photo Library synchronization performance

Up until macOS 10.12 Sierra iCloud Photo Library poorly managed available resources while synchronizing its database. More specifically, the Photos app would consume all available bandwidth, rendering your internet connection unusable. The result is a terrible synchronization performance. Apple has considerably improved its iCloud Photo Library since it became available as part of OS X 10.10 …

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Deleted keyboard shortcuts (Text Replacements) keep coming back

Deleted keyboard shortcuts (Text Replacements) keep coming back

Synchronizing keyboard shortcuts (text replacements) on iOS and macOS used to be incredibly unreliable. Often, deleted shortcuts kept coming back, thanks to a buggy and deprecated API called iCloud Core Data. Apple has mostly fixed those issues in recent updates to its operating systems. A few years ago, I started using keyboard shortcuts (text replacements) …

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OS X Mavericks bug: Your system has run out of application memory

A bug in OS X 10.9 Mavericks causes the operating system to become unresponsive. In many cases, an error dialog appears claiming that your system has run out of application memory. A few days ago I noticed that my Mac Mini locked up and became unresponsive. So I power-cycled it but didn’t want to spend …

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