Troubleshooting

If you are having issues streaming videos via AirPlay to your Apple TV and none of the other fixes have worked, I might have a solution for you.

For the past few months, I have struggled with an issue that would prevent both my iMac and MacBook Pro from going to sleep or activating the screen saver. The fact that the display on neither of my two Macs would turn off after a set time drove me nuts, but the worst thing was … Read more

Table of ContentsHow you are supposed to activate LTE on your Apple WatchApple’s new eSim could be the culpritT-Mobile customer care was unpreparedHow to fix the authentication error and activate LTEWhat you don’t have to do I purchased my new Apple Watch Series 3 with LTE on launch day, but couldn’t activate LTE on it … Read more

iPhone 7 soft-reset: Hold the LOCK and VOLUME DOWN button until you see the Apple logo. Then release the two buttons and let the iPhone boot up.

Be careful when deleting photos or videos on your iPhone/iPad or Mac if you use iCloud Photo Library. Doing so may permanently remove the deleted photos for all of your synced devices!

Are you trying to unlock your iPhone because of the pesky iCloud activation lock? Continue reading for tips on how to quickly remove the activation lock.

Table of ContentsOS X is now macOSHow to Reinstall macOSiCloud DataData Stored in DropboxPost-Installation TasksSometimes, You Have to Reinstall TwiceMy Post-Install ChecklistHow to Create a Bootable USB Drive with macOSHow to Reinstall macOS – Matty’s WayPrerequisitesInstalling macOS Step-by-StepHow to Reinstall mac OS Without Losing Personal Data macOS (previously known as OS X) is an excellent … Read more

Since OS X 10.11 El Capitan was released to developers about a year ago, I have had intermittent problems when using my beloved Plantronics headset with FaceTime and other VoIP applications. In this post I’ll talk about a bug that makes FaceTime ignore a selected output device when using Wi-Fi calling. FaceTime Calls On newer … Read more

Table of ContentsApple TV Buffering ProblemsApple TV Connected to Wrong Base StationCongested Internet ConnectionIPv6 ConfigurationiCloud/iTunes BackendConclusion: Apple TV Streaming Issues Streaming movies from iTunes to Apple TV should be a pleasant experience if you have a decent internet connection. But often Apple TV takes forever to load movies from iTunes. When buffering and long load … Read more

Many users have reported that Microsoft Outlook for Mac keeps asking for the password of their Office 365 account. Thanks to readers of my blog, we have finally fixed the issue for most users. For others, we have at least a temporary workaround until Microsoft provides a fix. Outlook: Mail could not be received at this time … Read more

In this post, I’ll explain how to fix the pesky Calendar can’t save event X to Exchange Server issue with Apple’s Calendar in OS X or macOS. The issue occurs when the Mac Calendar won’t sync with Exchange and then refuses to accept the calendar data on the server. Calendar and Exchange Apple’s Calendar (prev. … Read more

Spam filters are a necessary evil and it’s annoying when they don’t work as expected. Apple offers junk mail filtering in Apple Mail as well as via iCloud.com. Unfortunately those two filters are not related to each other and thus can cause troubles and frustration. Apple Mail’s Junk Mail Filter Apple Mail has a built-in spam filter … Read more

In this post, I’ll describe a quick and dirty way to move contacts from the famous “On My iPhone” account to iCloud. On My iPhone I’m sure you have seen those dummy accounts called “On My iPhone” or “On My Mac” when working with Contacts, Notes or Calendars. Or maybe, you have wondered why some … Read more

AT&T has finally started rolling out its Wi-Fi Calling feature after having received the waiver from the FCC. Unfortunately some users get an error message saying: We can’t turn on Wi-Fi Calling for your account. Think this message is a mistake? Ask the person who can make account changes to call us. The number is … Read more

Many users have reported Mac Bluetooth issues that cause connected devices to behave erratically. These problems resulted in my Wireless Keyboard, Magic Trackpad and Mouse not working correct fly (i.e., erratic cursor movement) and disconnecting frequently.  In this post, I describe the steps I took to troubleshoot the Bluetooth issues I have had on my Retina 5K iMac … Read more

My MacBook Pro is equipped with a 1TB Solid State Disk (SSD), which I figured would offer plenty of space for months to come. When I decided to migrate from Aperture to the new Photos app, I took a close look at my storage requirements, knowing that my photos alone could take up ~400GB of … Read more

Table of ContentsFake missed FaceTime call from my alter egoTemporary fixMissed FaceTime call notifications returnedFixed: Fake missed FaceTime call notifications A potential bug in early versions of iOS 8 and OS X 10.10 causes the appearance of fake missed FaceTime call notifications. I noticed that first when missed call notifications from my colleague Anne Marie appeared on my … Read more

A bug in Apple Mail causes affected mail accounts to lose the outgoing mail server (SMTP) information. You can trigger the problem by making changes to the outgoing mail server configuration in Mail –> Preferences. Fortunately, there is usually no need to make changes to the outgoing mail server configuration after setting up an email … Read more

I have had major Bluetooth audio issues with my BMW and iPhone. The issues affected both a 2013 X5 and a 2016 X4. Neither car supports Apple CarPlay.

If you have a first-generation MacBook Pro with Retina Display, you may have noticed the poor FaceTime video quality when making calls. As it turned out, Apple put a low-resolution sensor into the first-generation MacBook Pro with Retina Display. The second generation got an improved sensor and fixed the poor FaceTime video quality issue. Continue … Read more

macOS used to be a solid operating system that required little to no maintenance. However, in the past few years, Apple’s software quality has dropped and issues occur more frequently. In this article, I’ll show you the 11 steps I take to fix common Mac problems.