Posts Currently viewing the tag: "Troubleshooting"
Mac not going to sleep? This might fix it!

For the past few months, I have struggled with an issue that would prevent both my iMac and MacBook Pro from going to sleep or activating the screen saver. The fact that the display on neither of my two Macs would turn off after a set time drove me nuts, but the worst thing was…(Read More)

'Empty subject line' bug in MailButler for Apple Mail

A bug in MailButler, a popular Apple Mail plugin, results in an empty subject line when replying to individual emails. The problem seems to affect only Exchange accounts, and there is currently no fix available. The good news is, there is a workaround. I am a huge fan of MailButler and have been using the…(Read More)

How to: iPhone 7 soft reset with two buttons

Apple has changed how the two-button soft reset works on the iPhone 7. In this article, I will explain how the iPhone 7 soft reset works using the Lock and Volume down buttons. What is a soft reset A soft reset forcefully power-cycles the iPhone and clears all memory. By doing so, you…(Read More)

Videos imported into Photos app have the wrong date

Apple’s Photo app for Mac has a problem with importing/exporting video files. More specifically, imported videos may have an incorrect date (timestamp) if those videos were previously exported from another Photos library. Instead of showing the date and time the video was recorded, Photos shows the import date/time. As a result, the…(Read More)

Troubleshooting Apple TV streaming issues

Streaming movies from iTunes to Apple TV should be a pleasant experience if you have a decent internet connection. But often Apple TV takes forever to load movies from iTunes. When buffering and long load times get in the way, the experience becomes frustrating. Apple TV streaming issues can have various root causes. In this…(Read More)

Apple Magic Trackpad issues in OS X El Capitan

A bug in OS X El Capitan causes issues with Apple’s new Magic Trackpad 2. As a result of these Magic Trackpad issues, OS X intermittently doesn’t register clicks. While I was battling Bluetooth connectivity issues with Apple’s Wireless Keyboard and Magic Trackpad, I thought the problem might be hardware-related. When…(Read More)

Outlook for Mac keeps asking for password of Office 365 account

Many users have reported that Microsoft Outlook for Mac keeps asking for the password of their Office 365 account. Thanks to readers of my blog, we have finally fixed the issue for most users. For others, we have at least a temporary workaround until Microsoft provides a fix. Outlook: Mail could not be received at…(Read More)

Mac Bluetooth issues affect keyboard and trackpad

Many users have reported Mac Bluetooth issues that cause connected devices behave erratically. These problems resulted in my Wireless Keyboard, Magic Trackpad and Mouse not working correctly (i.e., erratic cursor movement) and disconnecting frequently. In this post, I describe the steps I took to troubleshoot the Bluetooth issues I have had on my Retina…(Read More)

iCloud Photo Library synchronization performance

Up until macOS 10.12 Sierra iCloud Photo Library poorly managed available resources while synchronizing its database. More specifically, the Photos app would consume all available bandwidth, rendering your internet connection unusable. The result is a terrible synchronization performance. Apple has considerably improved its iCloud Photo Library since it became available as part of OS…(Read More)

How to fix: Unable to empty the trash on a Mac

If you are unable to empty the trash on your Mac, no matter what you try, don’t worry, there is an easy and bulletproof solution. Causes of a corrupted trash There are a variety of reasons that could render macOS unable to empty the trash. In my case, I had to forcefully delete Time…(Read More)