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ExoGun DreamPro Review

Published:
Last Updated: Jul 29, 2021

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The ExoGun DreamPro is a powerful percussion massage device that has helped both my wife and me relieve painful muscle tension, stop muscle spasms and recover quicker after strenuous workouts.

It’s been almost a year since we first got our hands on the ExoGun. In this review, I wanted to share my impressions of the device and give you an idea of how it compares to some of the other popular brands on the market, including Theragun and Hypervolt.

Before we get into the details, let’s talk about the basics real quick!

ExoGun DreamPro

Michael Kummer

ExoGun used to treat shoulder muscles
Quality of Materials
Ease of Use
Accessories
Battery Life
Value

Summary

ExoGun is one of those gadgets that while I never knew I needed it, I would no longer want to go without it.

4.8

Pros

  • The device feels solid and well-made
  • Excellent battery life
  • Powerful
  • Outstanding value (when on sale)

Cons

  • I’d prefer a dedicated on/off switch
  • The carrying case is a bit flimsy
  • Insufficient documentation

What Is Percussion Therapy?

Slow-mo shot of Michael using the ExoGun.

Percussion therapy — also sometimes referred to as vibration therapy — is a massage method that aims to improve muscle function and recovery times by deeply pressing into the muscle tissue with a series of rapid, concentrated pulsating strokes.

The basic concept behind percussion therapy is the same as that of a traditional tissue massage. 

The goal of either form of therapy is to: 

  • Increase blood flow
  • Reduce soreness
  • Alleviate muscle pain
  • Release tension in muscle tissue
  • Increase range of motion

If you’ve ever seen construction workers tearing up pavement with a jackhammer, you get the idea. Obviously, a massage device like the ExoGun is non-invasive and won’t inflict permanent damage. 

How Does the ExoGun Massager Work?

ExoGun used to treat shoulder muscles
Don’t be alarmed if you bruise a bit.

The ExoGun resembles the shape of a gun (like an Uzi). Inside the device, there’s a relatively quiet yet powerful motor that delivers between 1,200 and 3,200 percussions (or strokes) per minute. 

Combined with one of the four included attachments, you can use the ExoGun to massage any muscle group, tissue or joint in your body. 

The ExoGun percussion massager even comes with a fork attachment to work the sensitive muscles that are attached to your spine.

To get started, all you have to do is turn on the device, select one of the six available speed settings, and start massaging your sore muscle groups.

Besides the vibration speed range, you can influence the intensity of the therapy by applying more or less pressure. Note that the maximum pressure you can apply is 60 pounds — any more and the motor will stall out. 

ExoGun Accessories and Attachments

ExoGun and attachment heads in travel case.
ExoGun and attachment heads in travel case.

The review unit I received came with four attachments, a charger and a carrying case.

While each attachment (or head) serves a specific purpose, my wife and I have been mostly using the sphere — a ball-shaped head attachment meant for larger muscle groups. The other massage heads include:

  1. Large Ball: It’s the most commonly used attachment and was designed to treat both large and medium muscle groups.
  2. Flat Head: This is a great multipurpose attachment. From the pecs to the glutes, the flathead is able to provide a denser massage compared to the large ball. Because it doesn’t have any sharp edges, it won’t hurt quite as much if you accidentally run over bones while massaging.
  3. Bullet: Best used on trigger points or knots. This attachment is great to really focus on one particular spot on the body — areas of the shoulders or different ligament attachment points, for instance.
  4. Fork Head: The dual-pronged head allows you to target areas such as the spine without hitting the bone. It can also be used for other areas, like the calf muscles or along the Achilles tendon.

Overall, I feel like the leaflet that comes with the ExoGun doesn’t provide sufficient information on how to use the device and its attachments. I guess you can figure most of it out by trial and error, but it would be much easier to have a detailed description of each attachment and its ideal use cases.

The ExoGun also comes with a lightweight carrying case that’s a bit flimsy, in my opinion. The lightweight nature of the case has pros and cons. On the bright side, it doesn’t add a ton of weight when you lug the device around. On the other hand, it’s not as protective as a case made out of hard plastic.

Technical Specifications

On/off/speed button and battery life indicator.
On/off/speed button and battery life indicator.

When shopping for and comparing percussion massage devices, there are certain technical specifications you should take into account, including:

  • Speed (or percussions per minute)
  • Stroke length (or amplitude)
  • Max force (or stall force)
  • Battery life

Percussions per Minute

Some vendors describe the speed of their devices in percussions per second (PPS) or Hertz (Hz). Others give you the number of percussions per minute. ExoGun offers six speed settings with a range of 20 to 53 percussions per second or 1,200 to 3,200 percussions per minute (PPM). 

If you do the math, you’ll realize that 20 X 60 seconds = 1,200, and 53 X 60 seconds = ~3,200.

Here’s a table that shows the exact frequencies of the brushless high-torque motor in each speed setting, in case you’re interested:

SpeedPPM (Hz)
11,200 (20)
21,600 (26.7)
32,000 (33.3)
42,400 (40)
52,800 (46.7)
63,200 (53.3)
Speed and frequency options of ExoGun

Personally, I think having six different speed settings is plenty. I’d even be OK having fewer options. So far, both my wife and I have been perfectly fine with the first three settings. 

Stroke Length

ExoGun’s stroke length is 16mm or 0.63 inches. That’s how far the attachment head travels back and forth, and it’s pretty standard based on what I’ve seen from other devices.

Maximum Force

The maximum force (or “stall force”) of the motor that’s built into ExoGun is 60 pounds. That means if you apply more pressure than that, the motor will turn off.

Depending on your threshold for pain, 60 pounds is plenty of pressure to get the desired therapeutic results — especially when compared to the amount of pressure massage therapists can create using their hands. 

However, there might be certain cases involving larger muscle groups where more pressure would be beneficial (especially if you have a high pain threshold). 

Battery Life and Charging Time

According to ExoGun, the device lasts up to four hours on a full charge, depending on the speed setting and the amount of pressure you apply. I assume you’ll only get four hours out of a charge on the lowest speed setting, but I haven’t done exact measurements yet.

What I can tell you so far is two things:

  • Since charging the device on the day we received it, we have yet to charge it again. 
  • As you increase the pressure by pushing down on the device against your body, you can see the remaining run-time indicator go down — proof that the pressure you apply directly influences the device’s battery life.

When the shipment arrived, I took the gun out of its box and started testing it on various sore muscles. 

Later that day, I plugged the charging cable into the ExoGun and let it charge for a couple of hours. That was the only time we charged the battery over the last few weeks. However, I should mention that we only used the device for a few minutes per day, to work on specific areas. 

In case you’re wondering, charging the battery from 0% to 100% takes approximately two hours.

What I Would Improve

ExoGun Ergonomics
ExoGun offers good, but not perfect, ergonomics.

No product is perfect, and there’s always room for improvement. If I was in charge of product design, I’d reconsider the pistol-like shape in favor of a more ergonomic grip (like the Theragun has).

The other thing that I would improve is the documentation to include more information about how to use ExoGun and its various attachment heads.

Last but not least, I’d prefer a dedicated on/off switch over long-pressing the non-tactile combo switch that’s also used for changing the speed settings.

Complaints From Other Users

Since I published this review in April 2020, several ExoGun customers have reached out to me complaining about quality issues with their device that ExoGun’s customer care team was either unable or unwilling to resolve.

My first ExoGun was a review unit, and some readers suggested that I might have gotten a higher-quality device than what a regular customer would receive. As a result, I purchased another ExoGun from the company’s online stone at my own expense.

In other words, I wanted to see what the end-user experience would be like.

I’ve been using my new ExoGun since November of 2020 (i.e., the one I purchased rather than the review unit), and I have not experienced any of the issues other customers have reported, such as a bad battery life and failure to power on.

While that doesn’t mean there aren’t quality issues with the device, I haven’t encountered them with either of the two models I own.

How Much Is ExoGun?

According to the official webpage, the ExoGun DreamPro has an MSRP of $599.00. That’s nuts, in my opinion — but in line with some of the other brands that I looked at. 

The good news is that you probably won’t have to shell out $600, because there seems to be a sale going on (without a defined expiration date) that offers the massage gun for a very reasonable $149.00

That’s a great value for what you’re getting, and especially so when compared to competing brands that offer percussion therapy devices with similar specifications at much higher price points. Even better, you can use the promo code MICHAEL10OFF to get an extra 10% off.

Get an Extra 10% Off*

Frankly, if I was a professional athlete, I might consider paying up to $600 for a device that can shorten my muscle recovery time and even reduce my risk of injury. However, as someone who is “just” a serious fitness enthusiast, the return on investment (ROI) diminishes after the $200 price point. 

That’s why I hope ExoGun keeps their promo pricing around for a while. At less than $150, it’s almost a no-brainer for people like me who work out several times a week. But even if you don’t, and just enjoy massages because they make you feel good, a percussion therapy device might be the more cost-effective option. 

Percussion Therapy vs. Regular Massage

The kids like to use ExoGun too
The kids like to use ExoGun, too.

Speaking of massages, you might be wondering if percussion therapy is better or more effective than a traditional massage.

From a scientific perspective, both vibration therapy and regular massages are equally effective in the prevention of delayed onset muscle soreness, according to a study from 2014.

Percussion TherapyMassage
Improves recovery and soreness
Cost$$$$
Involves human touch
AvailabilityAnytimeRequires planning
Percussion therapy vs. a traditional massage

But the effectiveness of each method isn’t the only factor to consider. Getting a massage involves human touch and often a tranquil environment with essential oils and soothing music. You can replicate the latter while using a percussion gun, but it’s not the same as being touched by another human.

On the bright side, massages are usually expensive and the cost involved quickly exceeds that of the price of a percussion massager.

The other advantage of using a device like the ExoGun is that you can use it pretty much any time, without the need to make an appointment and wait for availability.

Of course, this doesn’t need to be an either/or choice. While my wife and I will continue using the ExoGun as part of our recovery program, we’ll likely also continue getting massages from time to time. 

When to Use a Percussion Massage Gun

ExoGun helps reduce muscle soreness
ExoGun helps reduce muscle soreness.

When the first percussion guns came to market, you had to have a good reason to buy one, considering their price tag. As a result, such devices only made sense for certain groups of people (like professional athletes).

Now that you can get a high-quality massage gun for under $200, more people can enjoy their benefits.

So here are some of the use cases I see for cordless devices like the ExoGun:

  • As an alternative to recreational massage therapy or soft tissue massage.
  • If you suffer from chronic muscle pain.
  • To loosen up your lower back or neck muscles — for example, if you sit a lot.
  • As a recovery tool for professional or amateur athletes.
  • As a general muscle massager — for example, if you have tired legs at the end of a long day at work.

I started using ExoGun before workouts, to get the blood flowing and to get my muscles prepared. I also use it after workouts, if I feel sore or if I tweaked something. Additionally, I use my percussion massager at my desk when I feel like my neck could use a low impact massage.

ExoGun vs. Theragun

Theragun Percussion Massager
Theragun percussion massager

One of the most popular percussion therapy devices on the market is the Theragun. While I don’t own one, some of my fellow CrossFitters do. As such, I figured, it would be a good idea to compare the brands.

Note that Theragun offers three different models at various price points and with different specs — the G3PRO, G3, and liv.

ExoGunG3PROG3liv
Speeds6221
Percussions per minuteUp to 3,200Up to 2.400Up to 2,4002,400
Adjustable arm
Swappable battery
Battery life240 min75 min60 min45 min
Multi-grip
Travel case
Amplitude16 mm16 mm16 mm16 mm
Max force60 lb60 lb40 lb30 lb
Attachments4642
Weight2.5 lbs3.1 lbs2.7 lbs2.5 lbs
Cost$149$449$349$199
ExoGun vs. Theragun comparison table

As you can see in the table above, the G3PRO best compares to the ExoGun from a technical specifications perspective. 

However, there are some major differences I’d like to point out.

Percussions per Second

The ExoGun has six different speed settings. The G3PRO only has two. Personally, I don’t think that’s a big issue because I have yet to use more than two or three of the six speed settings on the ExoGun. In other words, I’d be perfectly fine with the two speed options.

Ergonomics

Where I think the Theragun has a leg up is in the ergonomics department. I can imagine that the adjustable arm and multi-grip make it easier and more convenient to use when treating hard-to-reach spots like your back.

That’s particularly true if you use the device on your own body.

However, the Theragun is 0.6 pounds heavier than the ExoGun. So you might fatigue quicker, and the more ergonomically designed grip might not make up for the extra weight.

Battery Life

The ExoGun clearly blows the Theragun out of the water when it comes to battery life. Each of the two swappable battery packs you get with the Theragun last for only about 75 minutes. 

In comparison, you can get up to 240 minutes of battery life out of the ExoGun.

Practically speaking, you can charge one Theragun battery while using the other. So as long as you keep swapping and charging, you’ll probably be fine (despite the much shorter battery life).

Price

If you compare the actual prices both guns sell for and ignore the ridiculous MSRPs, the ExoGun is the clear winner.

I can buy three ExoGuns for the price of one Theragun G3PRO. That said, maybe the Theragun lasts three times as long as the ExoGun. I don’t think so, but I haven’t had my ExoGun long enough to know for sure.

In summary, if someone from my CrossFit box asked me which massage gun to buy, I’d recommend the ExoGun — as long as it’s available for $150.

Find Theragun on Amazon*

Hypervolt vs. ExoGun

Hypervolt Percussion Therapy Gun
Hypervolt percussion therapy gun.

Hypervolt is another popular percussive massager (available in two models) that I’ve seen some athletes use.

While I don’t have any hands-on experience with the device, here’s a quick comparison table based on its specifications and a chat with the company’s customer support:

ExoGunHypervoltHypervolt Plus
Speeds633
Percussions per minuteUp to 3,200Up to 3,200Up to 3,200
Adjustable arm
Swappable battery
Battery life240 min180 min180 min
Multi-grip
Travel caseNot includedNot included
Amplitude16 mmN/AN/A
Max force60 lbN/AN/A
Attachments455
Weight2.5 lbs2.5 lbs2.5 lbs
Cost$149$349$399
ExoGun vs. Hypervolt comparison table

Unfortunately, Hyperice (the company that makes the Hypervolt) isn’t incredibly forthcoming with some of the device’s key specifications. For example, the company doesn’t share the amplitude or stall force, two major factors in percussion therapy.

Speed and Percussions per Minute

Hypervolt offers three distinct speed settings, delivering 2,000, 2,600 and 3,200 RPMs. These three speed settings roughly match ExoGun’s speed settings 3, 4-5 and 6.

Battery Life

Hypervolt’s battery is listed as lasting up to three hours, but according to the company’s own FAQ, you can expect about two hours on average.

That’s better than Theragun but not quite at the level of ExoGun.

Amplitude and Stall Force

When I pressed the company to release the stall force, they responded with: “Ok so we don’t measure stall forces because the motors are made to withstand any force.”

What a load of crap. That’s physically impossible.

When I pushed further, I got the following (more reasonable but still unsatisfactory) response:

We currently do not have that measurement available. Here at Hyperice, we measure the power of our products with the combination of factors that we found were optimal for use on the human body, including percussions per minute (up to 3200), battery life (3.5 hours) and our brushless 60-watt motor.

Our engineers and product team has undergone a lot of testing and our Hypervolt does not stall under use on the human body, and we have found the pounds of pressure is comparable with others on the market. If you have any other product questions, we would be happy to answer them!

I’ll try to get my hands on one of these devices to see if I can gauge the real stall force and amplitude. For now, I wouldn’t buy from a company that is incapable of releasing such basic information.

Price

Hypervolt is available for $349 directly from hyperice.com or for $359.99 on Amazon*. The Plus version is $50 more expensive but includes a 90 watt motor instead of the 60 watt motor that comes in the standard device.

Note that if you buy Hypervolt on Amazon, you also get a travel case!

Find Hypervolt on Amazon*

Frequently Asked Questions

Isabella trying ExoGun
I don’t see a risk to kids from using a percussion massage gun (under supervision).
Can I use a percussion massage gun on my kids?

Our kids (four and six years old) have used ExoGun both on their own bodies as well as on ours. The user manual says it’s for adult use only, but as long as you’re careful, I don’t see why kids over a certain age can’t use it. 

I don’t think they need percussion therapy, but I also don’t think it’ll do any harm.

Is percussion therapy better than a massage?

Based on scientific studies, both methods are equally effective in reducing muscle soreness. So it’s ultimately a personal choice which method to use. From a financial perspective, I prefer percussion therapy — but I also enjoy human touch more than a device.

What’s a brushless motor and is that important?

A brushless motor uses electromagnetic force to operate. That makes it less noisy and more efficient. Some of the cheaper massage guns on the market use brushed motors. As a result, they’re louder and offer less battery life. So I’d recommend staying away from those.

Can I use third-party attachments with ExoGun?

I haven’t tried that myself, but based on what I’ve found on Amazon*, it looks like the attachments from other manufacturers might fit (including the ones from Hypervolt).

Where is ExoGun located?

ExoGun is headquartered in Hong Kong.

Why do I have to charge ExoGun six hours before I first use it?

The company claims that priming the built-in lithium ion battery extends its use and improves its performance. However, based on what I know about batteries, this strategy was only useful to older battery technologies, such as nickel cadmium (NiCd). 

Lithium ion batteries have max capacity available from the beginning, and you don’t need to charge them before the first use.

ExoGun Review – Wrap-Up

At its current price point, the ExoGun DreamPro is an excellent percussion therapy device that can reduce your recovery time and the onset of muscle soreness. It also feels incredibly good on sore, fatigued or tense muscles. 

What I really like about massage guns, in general, is that I can use them any time I want to (and without depending on someone else). To me, that makes ExoGun one of those gadgets that while I never knew I needed it, I would no longer want to go without it.

Do you own a percussion therapy gun or have questions about it? If so, let me know by leaving a comment below.

Medical Disclaimer

The information shared on this blog is for educational purposes only, is not a substitute for the advice of medical doctors or registered dieticians (which we are not) and should not be used to prevent, diagnose, or treat any condition. Consult with a physician before starting a fitness regimen, adding supplements to your diet, or making other changes that may affect your medications, treatment plan or overall health. MichaelKummer.com and its owner MK Media Group, LLC are not liable for how you use and implement the information shared here, which is based on the opinions of the authors formed after engaging in personal use and research. We recommend products, services, or programs and are sometimes compensated for doing so as affiliates. Please read our Terms and Conditions for further information, including our privacy policy.

37 thoughts on “ExoGun DreamPro Review”

  1. I wish I would have seen this before I ordered. I am having the same Customer Service issues. I ordered one, they sent me a tracking number, but there is not a product en route. I’ve tried contacting customer service, to no avail.

    I hope I can save someone from making the same mistake ordering this.

    Reply
  2. Just wanted to add that Exogun is a scam. I’m so bummed. I feel like my money was stolen from me. I purchased the Exogun in January. It showed up in March. It didn’t work. I charged it and followed the directions and would not turn on. I contacted them. They said that I had to email a video of the problem. Then they finally gave me an address to return it after several ignored emails. I sent the Exogun back. The followed up with emails. No replies. Then come July, I get a package in the mail with an Exogun. I followed directions. Still won’t power on after I charge it. I’m so annoyed and ticked. I wish I would have just ordered a $400 gun with a good reputation months ago.
    Exogun will not refund no matter what. Any company like that shouldn’t be trusted to begin with.

    Reply
    • I am having the same experience. They are a SCAM! They sent me a product which does not work. I called the number on their web site and got snarled in further charges I did not authorize and had to cancel my credit card just now.

      They do not respond to emails, they are doing nothing to refund or exchange my product. Luckily, I ‘only’ paid $169 for it.

      Reply
    • I am having the exact same problems. My ExoGun arrived on Saturday, which was pretty fast, but it doesn’t turn on, and there’s been no help from their help desk or their support email. The phone number on the ExoGun site was a scam site, and I had to cancel my credit card after I called it.

      Reply
  3. I bought my exogun through company , you are right,they only want to sell you the product
    I have had over 50 conversations with them and will never buy a product without being able to personally talk to them on the phone. the exogun company is the worst company ever. M response to them.was to send me a box prepaid to send my exogun.. back with one that works like it is supposed to.
    I learned my lesson about a bogus company. I have been totally frustrated with these
    people. I t has been since january 2021!!!!!!!!!!!

    Reply
  4. I wish that I read the comments before purchasing another one. The first one I bought worked relatively well. I bought another one as a gift. Long behold, the first one stopped charging after less than 1 year of infrequent use, and the new one does not charge past 60%.

    I contacted Exogun, but they say that because I bought from Stacksocial, they want Stacksocial to provide support first. All Stacksocial did was open a case with Exogun…. For the first one, there is no response, since I’m guessing, I bought directly from Exogun and they actually have to act…

    Indeed, leave this review up so that potential shoppers will be warned by comments of recent buyers. Maybe Exogun will then get their act together.

    Reply
    • I got them to send me 2 x replacement devices. It was an ordeal over weeks to do this.
      These all stop working after 1-2 weeks. I now have 4 dead devices and I’m frankly too tired to fight with these guys again.

      Be warned!!! Do not buy this. This company makes very poor products that will not last.

      Reply
  5. After reading what others have said only confirms that EXOGUN is indeed a SCAM. Like another reviewer, I was promised a new gun after I mailed them back the one that I received, because it NEVER WORKED! How they keep getting away with this is unbelievable! I’ve reported them to BBB, but sadly others will be taken in by their false advertising.

    Reply
  6. I have to echo others’ comments about Exogun being scammy. They sent me a product that didn’t charge (like many others here) and then never provided a replacement or a refund. I just think that this is too common of an issue that it brings down the credibility of your site to continue to leave this review up. Happy to follow up with documentation if you want, just reach out. I have also filed a dispute with my credit card company to hopefully get my money back

    Reply
  7. I have attempted multiple times to contact this company about my non-working Exogun ..The email listed for customer service just sends emails stating “They will review this case”. They have no other contact number so I am so glad I used PayPal to purchase this as I am going to file a claim for my money back..Exogun can have this non-working item back if they would only provide a mailing address to send it to.

    Reply
    • Hey Gloria!

      It looks like we responded to you or your partner on April 22! We’re sorry we might have missed your earlier messages, but our earliest correspondence with you was originally April 21, at least checking our email logs.

      It looks like you spoke back and forth with our team through the next week or so since then. As discussed, we received your defect earlier this week and we went ahead and sent you your replacement.

      We apologize for the trouble you had in getting touch with us and thank you for your support!

      Reply
  8. Hi,
    If any Exogun support are still actively monitoring these comments please continue reading. (Michael, sorry to add to the negative reviews)
    It seems the problems are somewhat similar and the support seems very similar. I purchased this for my husband for Christmas, in early December. I received the Exogun the week after Christmas and after opening and reading the 1 page instructions, I plugged it in. The charger popped and wouldn’t work. I emailed the support team and promptly got a response to send them videos of the charge power, plugging in and the power after charging for a few hours. I did, then I was asked for more videos, to which I responded that it was JUST A CHARGER! I wasn’t asking for a refund or a new machine. I just wanted to be able to use the item I spent a decent amount of money on. I never got a response. My husband also called, no answer, emailed and got a response that they were sending a replacement Exogun for our inconvenience. It has been 12 days and I haven’t received a response email or a new charger or new Exogun. I do really wish the customer service would be more responsive. For the 20 minutes it actually worked it seemed like it would be really nice and helpful.
    I also left a review on the companies website that seems to have disappeared as soon as I tried to publish it.

    Reply
    • Exogun has been in contact and they sent me a new Exogun to replace the one that wasn’t working because of the charger. They responded saying they were very understaffed in the customer service dept and they were working on getting me a new massage gun. They came through and so far the gun works great.

      Reply
      • Hey Ashley,

        We totally apologize for the delay on getting you your replacement. Between Covid and Chinese New Year’s when you originally messaged us it was a big scrambling.

        We’re happy you’re enjoying your Exogun!

        Reply
  9. I received my exogun and it does not charge, and there is grease coming out of the nozzle.
    I contacted support and they asked me to send them pics and a video which I did. They determined that there is a problem with the unit but said that since I bought it online from another web site and not directly from them I should contact other website. I told them that the unit has a year warranty regardless of where I bought it but they stopped responding, I left a voice mail and no one responded. it has been couple of days and I did not hear anything and I email them every day.

    Reply
    • Similar experience here, device dead on arrival. Customer support want me to send back at my expense. They have a maximum $15 reimbursement policy if the unit is found to be faulty – since I am in the UK, that is laughable, they actually told me to use an economy service to send it, laughable again. So far I am struggling to find a carrier who will take it, plus when I consider a 2nd import charge for any replacement device (which may or may not work) I am starting to wonder if I should cut my losses and shop elsewhere – although that feels like a bit of a cop out.

      Reply
      • DO NOT PURCHASE THIS PRODUCT AS MINE HAS THE SAME PROBLEM BEING DEAD ON ARRIVAL AND THE CUSTOMER SUPPORT IS ALMOST NON EXISTENT. I WILL EITHER CANCEL THRU MY CREDIT CARD OR FILE A COMPLAINT THRU PAY PAL.
        I AM UNABLE TO LOCATE A ADDRESS TO RETURN THIS PRODUCT.
        I HAVE TRIED MULTIPLE ATTEMPS TO CONTACT THIS COMPANY AND EVERYTHING FAILED.
        THERE WAS NO RETURN INFORMATION SENT WITH THE PRODUCT SO BUYER BEWARE!

        Reply
        • Hey Gloria!

          It looks like we responded to you or your partner on April 22! We’re sorry we might have missed your earlier messages, but our earliest correspondence with you was originally April 21, at least checking our email logs.

          It looks like you spoke back and forth with our team through the next week or so since then. As discussed, we received your defect earlier this week and we went ahead and sent you your replacement.

          We apologize for the trouble you had in getting touch with us and thank you for your support!

          Reply
      • Hey Greg,

        We apologize for this issue! Please email us at [email protected]! There might have been a misunderstanding. We’re happy to help with these issues and often allow the customer to just keep the defect and ship out a replacement, no questions asked.

        Please email us at [email protected] and we’re happy to help!

        Reply
    • Wow! I’m so sorry!

      I’m not sure where you called, but we’re very sorry we missed your message.

      Can you either post your order ID or email it to [email protected]? We stand by our products and warranty and are happy to help out.

      Sorry again!

      Reply
  10. There are a lot of dissatisfied comments out there about this product here and on similar reviews. Can you point us in the direction of a non-bias review or any proof that this isn’t a scam company sending defects? Every review I find is a youtube video or influencer who was specially sent a device and has an affiliate marketing link. Even the replies here from ‘customer support Ashely’ are incredibly unhelpful to the commenters.

    I appreciate you’re trying to make a business. But if you can’t help provide a better follow up, it makes it seem like you’re being complacent by rating a defective product 24/25 stars.

    Reply
    • Hey Phil,

      I appreciate your feedback and the negative comments haven’t gone unnoticed (on my end). My review is certainly biased but only based on the experience I’ve made with my review unit that had been working flawlessly since I got it and we (my wife and I) have been using it frequently.

      I’ll have a buddy place an order for an ExoGun to see how the experience is from a consumer (rather than an influencer) perspective.

      PS: The reason why I offer an option for readers to comment is to supplement my view with theirs. So future readers can get a more complete picture of the product before making a purchasing decision.

      Reply
  11. I now feel like an equally dissatisfied customer that bought one of these based on your review… I feel totally frustrated, especially taking into consideration that I have exhausted all attempts at making contact with their customer service. Any way of possibly putting me through with your contact rep? I’m totally done with this frustration.

    Reply
    • Hey Francisco,

      We are so sorry about this! Please email us and we’re happy to help get you a replacement. Unfortunately while we have a very small defect rate and check our massagers out twice before we ship them out things do fall through the cracks.

      Reply
  12. Michael,
    I received my Exogun Friday afternoon and it worked pretty well until this morning . It will not power up any longer. I have followed the instructions to the letter. I’m looking for help getting the device to power up or to get refund from the manufacturer. You appear to have a contact there. Please help.
    Regards,
    Ken Harrison

    Reply
    • Hey Ken,

      We are so sorry about this! Please email us and we’re happy to help get you a replacement. Unfortunately while we have a very small defect rate and check our massagers out twice before we ship them out things do fall through the cracks.

      You can email us at [email protected] and we will be able to support you through this!

      Reply
  13. I’m now on my 3rd new ExoGun and NONE of them have worked. I’ve paid for the gun once and shipping three times and never had a unit that will turn on. If you’re thinking of buying one of these…DON’T…buy a different product

    Reply
    • Hey Steve,

      It’s Ashley from Exogun outreach team.

      Thank you for the feedback and for pointing out the issues to us. We are very sorry that your massage gun does not function as you expected, there might have been some technical issues at the warehouse.

      Could you send me some pictures or videos of the product defect? So, we can verify the case and submit another replacement request and I assure you we will do our best to prevent it from happening again.

      If you have any further questions please let me know.

      Best,
      Ashley

      Reply
    • Hello Steve

      I am sorry your Exogun does not function properly. Kindly send us a short quality video to [email protected] so our Technical Team view and assess the issue and proceed with a warranty claim

      Thanks,
      Exogun Support

      Reply
  14. Sorry, Michael. Not a fan of this product…

    Based on your recommendation, I bought one of these. I wish I’d known that they were made/shipped in China, because I’ve found on a number of occasions that this is problematic if the device is not exactly as advertised, and it often has not been.

    In this case, I received the gun on Friday, April 17th. Carefully unpacked it, and read the “Manual”. That’s a joke… so little information, it’s practically useless. As prescribed, I plugged the device in for 6 hours, although I did note that the charger light was green, and the device showed “99”, which I learned from the internet meant it was fully charged. After 6 hours, I tried to turn it on. Nothing. Pressed the “button” (no tactile response) for 5 seconds. Nothing. Tried 10. Then 30. Tried tapping it (which I also learned from the internet). Still nothing. Looked for a way to reset the device. Nope. Checked all the connections, and left it plugged in overnight. Saturday, nothing had changed. So, after some searching, found a way to communicate with the company, and told them my plight. FWIW, it’s not easy to find out how to communicate with them. They don’t want your problems. They just want to sell you something.

    The Exo folks responded by asking me a series of about 8 or 9 questions, basically to determine whether I was an idiot and could not figure out the device. I answered each, and sent it back to me. The final ask from them was for a video showing me, the device, what I was trying to do, etc. To me, this is way the hell out of line. It’s their device… why am I troubleshooting it? I responded as such.

    Their response back was that it was “required” by their agreement. Try to find THAT on their website! You actually have to pretend you’re reordering, but nowhere in it does it say you have to send them a video. Nevertheless, I did, because I want to show I’m operating in good faith, which is more than I can say for them.

    Frankly, I’m tired of screwing with it, and want a refund NOW. This company just wants to sell, and it doesn’t stand behind their product. It sent me a defective device, and now it wants to make this my problem. We’ll see what they come up with, but I would advise others to run away from this product, and fast. It’s inexpensive, but if it doesn’t work, what good is it?

    Reply
    • Hey John,

      I appreciate the feedback and I’ve forwarded it to my contact at ExoGun. Hopefully, she can expedite finding a solution for you, even if it’s refunding you the money.

      I guess some of the issue with review units is that you get preferential treatment, which might not reflect how good or bad the regular support is.

      Either way, what you experienced is unacceptable and I hope ExoGun fixes that asap.

      Cheers,
      Michael

      Reply
      • UPDATE – Exogun has had my returned product since April 24th. It is now May 14th, and I’ve heard NOTHING from them. Ashley reached out to me to intercede, and now she tells me that she’s heard nothing from “her team” on the status of my return. Exogun has had my money for two months, and I have nothing but aggravation. Apparently (see above) they have a habit of shipping product that doesn’t work, although they claim they test EVERY unit. This is obviously a load of crap designed to place the problem on the user. PURCHASE THIS GUN ONLY IF YOU LIKE THROWING YOUR MONEY AWAY! I think the company is a scam!

        Reply
        • Hey John,

          We apologize if you still haven’t heard from us but here it is, we’ve committed sending you the product replacement product. Kindly be patient and keep trusting us.

          We will fulfill our commitment very soon and keep you posted.

          Regards,
          Ashley

          Reply
          • I just want to add to this chain confirming that the product is TOTAL GARBAGE and that they will not refund me. I have one that stopped charging within 60 days of receiving it.

            They say they’ll send a replacement, but all I want is my money back. I bought another brand’s massage gun that is half the price and 10x the quality.

            I’m going to go on a campaign to keep others from buying this gun until they give me my money back.

        • Hi John, anymore updates on your experience with ExoGun? My partner just bought one and wondering if you ever ended up satisfied from your efforts and purchase. Thanks!

          Reply
    • John – Thank you for posting this very thorough review. I almost pulled the trigger on this. So glad I started perusing comparison reviews, they’ve been ‘eye opening’ to say that least. Haven’t heard of these consistent challenges from Theragun purchasers. Very interesting.

      Reply

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