As a consumer, ride-sharing services like Uber and Lyft have much improved my travel experience. But lately, Uber has gotten so unreliable that I stopped using the service and instead started using Lyft. In this article, I compare Uber vs. Lyft based on the experience I made over the past couple of months.
I live in Alpharetta, GA and have used Uber a lot to go to the airport. Usually, using Uber to travel back and forth from the airport is less expensive than paying for parking at the airport. Plus, I can do at least some work like answering emails while being on the road.
Uber vs. Lyft
The last five or so times, after having requested an Uber, I ended up canceling the ride because the car never showed up. Usually, when I would open the Uber app, the estimated time of arrival (ETA) would show, let’s say, 8 minutes. Once I had submitted the request for a car, the ETA would go up to 9 minutes, then back to 8 and it would keep doing that for 20 minutes or so, at which time I would cancel the request and use Lyft instead. That didn’t just happen once but at least five times in the past few months. At that point, I stopped using Uber and started using Lyft.
When the same Uber driver screws you twice
Recently, my parents came to town, and one morning they needed to go to the airport. They decided to take Uber because they are from Europe and Uber operates in some European cities, where Lyft does not (as far as I know). So it made sense for them to download the Uber instead of the Lyft app.
The night before their flight, they scheduled a ride from our home in Alpharetta to the airport. The car was supposed to arrive between 6:30-6:45 am. At 6:33 am we got a message on my mom’s iPhone saying that the car was arriving and so we went outside. We couldn’t find the car and took another look at the Uber app to confirm we had entered the correct pickup place. The ETA had meanwhile changed from “car is arriving” to 6 minutes. We saw the car on the map, but it appeared to be stationary, about two miles away from where we were. The ETA would remain unchanged for more than 10 minutes. So I sent the driver a text message and tried to call him twice but only got his voicemail.
At 6:45 am, we canceled the ride, and requested a car from Lyft, which showed up 7 minutes later. As it turned out a few days later, when I contacted Uber support to report not only this case but also the earlier cases of cars not arriving within a reasonable timeframe, I realized that the driver who screwed with us that morning wa